General
What services does Servcorp provide?
Servcorp provides flexible workspace solutions around the world: Serviced Offices, Virtual Offices, Coworking, and Meeting Rooms.
Additionally, as a Servcorp client you have at your disposal:
Can I get a local phone number for my business?
Servcorp offers a local phone number to use for your business and business collateral as well as a 24/7 interactive voicemail system and a voice-to-email service that allows you to get your messages at all times. You can also download the Onefone App from app stores, and you will be able to make and receive calls on your smartphone with your local business phone number via the app.
Can Servcorp provide a receptionist to handle my calls?
Yes, Servcorp can handle your calls during business hours when you have a Serviced Office, a Communications Package or The Virtual Office Package. Your Servcorp receptionist will answer your calls promptly in your company name and exactly as per your instructions.
Our highly trained receptionists operate the most advanced communications equipment available. Your line will never ring engaged and your communications will be handled professionally and confidentially. There can be no mistakes. Your incoming calls are transferred to your home, office, mobile phone - or anywhere in the world. You choose how you want to receive your messages and you can update your schedule or where you want to receive your calls online in real time.
Can I use the address to register my company?
Yes. On application, you can use the address for your business collateral, business registration, business cards and/or mailing address
How fast is the Internet connection and is it secure?
Servcorp has invested heavily in building a global IT Network offering Industry leading voice and data infrastructure. We operate a fibre-based Tier-1 managed Internet service at every location, with 99.99% uptime, secure and rocket fast Internet and the latest Wireless Standards. Any Internet configuration can be achieved (VLAN, VPN, DMZ or dedicated bandwidth) and you can access speeds of up to 1Gbps.
Do you have photocopiers, scanner, fax, etc. that I can use?
Yes. A full range of equipment is available for you to use on a pay as you go basis. Colour photocopiers, printers, scanner, fax, shredder and so on. You can really work hassle-free. Print from any desk!
Are there opportunities to communicate with other people?
Yes. You can communicate with other members in the coworking space. You can also join our events such as business networking events, charity events, wellness sessions or cocktail parties which will give you more opportunities to connect with more people!
Also, with the Servcorp Community you gain access to our online community of 50,000+ imagineeers to connect with, buy from and sell to.
What is Servcorp Home?
Developed specifically for our clients, Servcorp Home allows you to:
I would like to expand into new cities. How can Servcorp help?
When you join Servcorp's worldwide network, we can help you expand into any of the 44 cities around the world with a Servcorp location. With Servcorp, you can have the presence of a multinational company without the overheads or costs. We will set you up in the city of your choice and you will be operational in minutes! Also, if you are a Serviced Office client, you can "Test the Waters" in a different location within the Servcorp network with a free 2-month Virtual Office membership (standard usage charges apply).
Who do I contact if I want more information?
Click Contact Us and Servcorp Manager will be in touch with you within 24 hours.
I am interested in joining the Servcorp Team, how should I apply?
Servcorp provides a unique culture across its locations worldwide and we pride ourselves on our great work-life balance ethos. We are a highly reputable and dynamic organization with a carefully chosen team. If you are interested in joining the Servcorp team email marketing.malaysia@servcorp.com.my.
Serviced Offices
What is a Servcorp Serviced Office?
With a Servcorp Serviced Office, you have everything you need to start running your business the day you move in. For small to medium sized businesses, it is much more cost-effective to take a serviced office than investing in a traditional lease and office fit-out. It can save you up to 60% on monthly costs compared to setting up your own office. Unlike traditional office space, you get a fully furnished office, use of Servcorp's global IT infrastructure with rocket-fast and secure internet, a global enterprise IP telephony network with free call plans, access to office equipment such as photocopiers/printers/scanners, access to a fully stocked kitchen and much more. All optional services such as Meeting Rooms are pay-per-use, so you don't pay for a service you never use.
Servcorp also has a team of highly trained professional secretaries at every location as well as our own in-house IT team available to support your business. Dedicated team members handle everything from answering calls in your company's name to managing your mail and couriers.
The Servcorp team provides services above and beyond what you receive at other Serviced Offices. As an optional service, our team can perform a variety of tasks to support your business, including presentation preparation, translation work, interpretation, assisting with sales calls, scheduling appointments and more.
Learn more about Servcorp's Serviced Offices.
What is included with a Servcorp Serviced Office?
As a Servcorp client, your Serviced Office includes:
Where are your Serviced Offices located?
How many people can a Servcorp Office accommodate?
We have a wide range of office sizes to suit your needs. Typically, our offices can accommodate from 1-10 persons but can also range up to 20 persons or more.
How long is my Serviced Office contract commitment?
The minimum contract term at Servcorp is one month.
Do I have to lodge a security deposit? Is this refundable?
There is a 1-2 months security deposit required with a Serviced Office contract. The security deposit is fully refundable provided any outstanding fees related to the contract have been settled.
Can Serviced Office clients access other Servcorp Locations?
Yes. Servcorp Serviced Office clients can access any of Servcorp's 150+ locations around the world. You can use any coworking lounge outside of your city for up to 3 hours per day and you can use a private office in another city for up to 5 days per month as you travel (subject to prior booking and availability).
How can I arrange a tour of your Serviced Offices?
We believe to fully understand Servcorp you need to see it for yourself. Please request a tour and we will happily arrange an office tour in a location convenient to for you.
Virtual Offices
What is a Servcorp Virtual Office?
With a Servcorp Virtual Office, you get everything but the office. You can choose to work from home, or from anywhere and get the professional team, facilities and infrastructure of a multinational corporation, without the cost. A Servcorp Virtual Office will help you reduce your overheads and costs including rent, technology, and hiring and training the right staff. You can choose the package that best fits your needs and budget. From a simple Address Package to a Communications Package or a combination of both at a lower cost - you choose what you need for your business.
Learn more about Servcorp's Virtual Offices.
What is included with a Servcorp Virtual Office?
The Servcorp Virtual Office is invaluable to your business if you are working from home - or from anywhere. It essentially gives you everything but a physical office space, though benefitting from a great business address and office infrastructure without the costs associated with setting up your own office.
The Virtual Office Includes:
Can Virtual Office clients use the address to register their company?
Yes. If you sign up for The Virtual Office Package or Address Package you can use our 5-star address for your business collateral, business registration, business cards and/or mailing address after acceptance of your application.
Can Virtual Office clients access other Servcorp Locations?
Yes. Clients with The Virtual Office Package can use our coworking spaces worldwide for up to 3 hours per day, while clients with the Address Package can use them up to 1 hour per day.
How fast is the Wi-Fi connection and is it secure?
Clients have fast and secure Wi-Fi using fibre optic cabling to an Industry-leading ISP and host isolation. We have invested a lot in speed and security and we offer two Wi-Fi options. Our Free Wi-Fi works better and faster than the industry standard and is protected by a shared password. Our Secure Wi-Fi option is secured with your own unique login & password, is lightning fast and has the highest industry standard AES encryption technology for a highly secured Internet experience. For a small monthly fee, you can have peace of mind about security and have faster speeds.
What are the costs involved in a Virtual Office? Are there any hidden costs?
There are no hidden costs. You have one fixed cost: your monthly Virtual Office membership fee. For additional services Servcorp charges by usage. Basically, you pay for what you use only, nothing else.
Is a security deposit required for a Virtual Office?
No security deposit is required if you pay by credit card.
How long is my Virtual Office contract commitment?
One month. A Servcorp Virtual Office is a month to month commitment, or you can choose a 12-month commitment at a discounted price.
How do I become a Virtual Office member?
You won't believe how simple it is to sign up! You simply choose the package(s) and location of your choice, enter your credit card details and you will be fully operational in less than 5 minutes! Alternatively, contact us for assistance and we can take you through the procedure.
What do I need to submit when signing up for a Virtual Office?
Two official and valid identification documents with photo, full name, address and date of birth that is issued by a recognized public office such as a driving license, passport, and a residence card for foreign residents must be submitted. For companies, a company registration document (less than 3 months old) must also be provided. A list of required documentation will be given at time of signing up.
How do I cancel my Virtual Office membership?
It depends on the contract term.
With month-to-month membership, we require at least one full calendar month notice. If you give notice during the course of a month, your cancellation will take effect on the last day of the following month.
With a 12-months fixed term contract, you need to give at least one full calendar month notice prior to the end date of the contract. If your notice is shorter than one month prior to the end date – the contact will be cancelled on the last day of the month following the end date.
Coworking
What is Servcorp Coworking?
As a Servcorp Coworking client, you can either choose our Hot Desk option or our Dedicated Desk option.
Coworking is a new style of workspace where people from different companies share an open common space rather than work in a private office. Coworking is about creating a better place to work and a better way to work; sharing space with other like-minded professionals not only creates a more dynamic workplace, it is also a lot more cost effective than a regular office space. Servcorp Coworking spaces provide you with a variety of work environments to choose from. Whether you enjoy working from one of our fine leather sofas, having a small team meeting in one of the booth seats, working from the bar counter so you are never far from our premium coffee and tea, or having your own personal desk, there's a space to fit your work style. Most of our Coworking spaces are fitted out with sound-rated phone booths, so if you have an important or private call you don't have to worry about people listening in. Servcorp Coworking connects you to a global network of professional peers to bounce off ideas and work smarter.
Some of the exclusive advantages of Servcorp Coworking is that you have further optional business support services that are generally not available at Coworking spaces. For example, you have the option to use the Servcorp address as your place of business to register your start-up or to have Servcorp handle your mail. You can also have a local business telephone number answered the way you like and transferred to your mobile, home or any number of your choice.
Learn more about Servcorp's Coworking Spaces.
What is a Hot Desk?
As a Hot Desk client, you may choose any available desk or booth seat in the coworking space during business hours – just bring your laptop and get to work. First come, best spot!
What is a Dedicated Desk?
As a Dedicated Desk client, you receive your very own desk in a shared office space to use 24/7, 365 days a year. Generally, there are between 5 and 15 desks in the Dedicated Desk space, but you are also free to use the coworking space.
What is included in a Coworking membership?
How fast is the Wi-Fi connection and is it secure?
Clients have fast and secure Wi-Fi using fibre optic cabling to an Industry-leading ISP and host isolation. We have invested a lot in speed and security and offer two Wi-Fi options. Our Free Wi-Fi works better and faster than the industry standard and is protected by a shared password. Our Secure Wi-Fi option is secured with your own unique login & password, is lightning fast and has the highest industry standard AES encryption technology for a highly secured Internet experience.
Are there any optional extras?
Absolutely! There is a range of optional services to assist your business or workstyle: from private meeting room bookings by as little as 10 minutes, to secretarial or IT support. Servcorp’s long experience in providing business support services can give you the freedom to focus on growing your own business.
The most popular optional service is to use our 5-star address as your corporate address AND/OR enjoy a landline phone number with a receptionist to answer your calls.
What are Monthly Vouchers and how can I use them?
Each Coworking Member receives monthly Vouchers that can be used towards either coworking lounge access (for your visitors or to use at other Servcorp locations worldwide), printing or secretarial support. Each month, a Hot Desk Member receives MYR 160 value and a Dedicated Desk member receives MYR 400 value in vouchers.
Are these vouchers accumulative?
No. Vouchers must be used in the month of issue.
Can I bring a guest?
Yes. Feel free to use your Monthly Vouchers to bring a guest into the coworking lounge. You can also purchase hourly MYR 48 or daily MYR 288.
Can my guest (or coworker) come even if I am not there with them?
No. The Member must accompany the guest at all times.
Is there any free meeting space available?
If you use your vouchers for your guest(s) you can use the coworking space for informal meetings. For private meetings, you need to book a meeting room. We do not provide free meeting space, but you can book our facilities online at a competitive rate - this way you can be sure you have a meeting room available. It is pay as you go. For skype or phone meetings, feel free to use our single person phone booths free of charge (not available at all locations).
Can I use the phone from my coworking space seat?
Yes, a Cisco IP video phone is available to use at each desk in the coworking space. Calls made will be charged separately. If you have subscribed for the local phone number option, the beaconed Cisco IP phone at the desk will automatically be configured to your local number through an app on your smartphone (at selected locations only). You will be able to make phone calls using your own number on the Cisco IP phone at any desk.
Can I store some belongings?
Can Coworking clients use the coworking lounge at other Servcorp locations?
Yes, when using your Monthly Vouchers, you can access any Servcorp coworking spaces outside of your city at over 150+ locations around the world. Coworking spaces vary in size and are different at each location.
How do I become a Coworking member?
We believe to fully understand Servcorp you need to see it for yourself. Please request a tour and we will happily arrange an office tour in a location convenient to for you.
How long are the Coworking contract commitments?
They are on a monthly rolling basis, thus very flexible.
Do I have to lodge a Security Deposit? Is this refundable?
There is a once-off set-up fee for all coworking memberships.
How do I cancel my Coworking membership?
We require one full calendar month notice with all coworking memberships. If you give notice during the course of a month, your cancellation will take effect on the last day of the following month.
